Structure does not flatten good work. It protects the space where good work happens. I hear this objection regularly, especially from creative service businesses. Coaches, consultants, designers, writers, strategists. People who chose their work because of the freedom it gives them and who built businesses that reflect that freedom. The idea of processes feels like […]
Category: Operations
What Proactive Actually Requires
Knowing you should be more proactive is not the same as kEvery business owner I talk to knows they should be more proactive. They say it themselves, usually right after describing a fire they just finished putting out. ‘I need to stop being so reactive.’ Yes. You do. But that statement alone does not help […]