This year marks 25 years in business. A quarter century of building, breaking, fixing, and starting over. I keep waiting to feel like I have it all figured out. I don’t. What I have instead is a long list of things I’ve learned, most of them the hard way. So instead of a polished retrospective […]
Category: Scaling
The Bottleneck Is Usually You
When every decision runs through one person, growth has a ceiling. I say this with genuine respect, because I have been there myself: the most common bottleneck in a growing service business is the owner. Not the market. Not the team. Not the economy or the competition or the clients. The owner. That is hard […]